Returns & Refunds Policy
Comprehensive guidelines covering your 30-day money-back guarantee and official manufacturer warranty for brand-new Apple & Samsung smartphones.
30-Day Money-Back Guarantee
At CellZilla, we offer a hassle-free 30-day return policy starting from the calendar date your order is delivered to your shipping address.
If you wish to return your Apple iPhone or Samsung Galaxy device for any reason within this 30-day period, you are entitled to initiate a return and receive a full refund.
Return Eligibility & Condition Requirements
CellZilla deals exclusively in 100% brand-new, original Apple and Samsung smartphones. To qualify for a full refund under the 30-day window, returned items must comply with the following standards:
- Physical State: The device must show no user-induced damage, visible screen or frame scratches, drop marks, or liquid contact.
- Complete Packaging: The product must be returned with all original box accessories (charging cables, documentation, SIM ejector tools, and packaging inserts).
- Unmodified Hardware & Software: Devices with unauthorized system modifications, jailbreaks, custom Android ROMs, or third-party physical repairs are not eligible for return.
Mandatory Security Account Unlinking
Before dispatching your device back to CellZilla, all personal accounts and security barriers must be removed:
Apple iPhone Devices
You must completely log out of your iCloud / Apple ID account, disable Find My iPhone, and turn off all passcodes and Face ID settings.
Samsung Galaxy Devices
You must remove both your Google Account and Samsung Account under Settings to prevent Factory Reset Protection (FRP) locks.
Notice: Returned devices with active iCloud or Google locks cannot be inspected or processed for refunds until remote unlinking is completed by the user.
Official Brand Manufacturer Warranty
Every device purchased from CellZilla is covered under the official brand manufacturer warranty:
Apple 1-Year Limited Warranty
All brand-new iPhones carry Apple’s standard Warranty. Technical defects can be serviced at any official Apple Store or authorized service center worldwide using your CellZilla sales invoice.
Samsung Official Manufacturer Warranty
All brand-new Samsung Galaxy smartphones are protected under Samsung’s regional warranty. Hardware faults can be claimed via official Samsung Service Centers or through our support team.
Exclusions: Manufacturer warranties cover inherent hardware defects and failures but exclude accidental damage (cracked screens, water exposure, or third-party modifications).
How to Initiate a Return
1. Contact Customer Support
Email office@cellzilla.eu with your Order Number and details of the item you wish to return.
2. Obtain Return Authorization (RMA)
Our team will provide your RMA confirmation along with clear packing guidelines and return shipping address details.
3. Pack & Hand Over to Carrier
Securely pack the device in suitable protective packaging and drop off the package with our designated courier partner.
Inspection & Refund Timeline
Once your returned package reaches our logistics hub:
- Technicians complete physical, hardware, and account status inspection within 1 to 2 business days.
- Approved refunds are processed back to your original payment method (Stripe, Klarna, PayPal, Apple Pay).
- Depending on your issuing bank, funds will reflect in your account within 5 to 8 business days.
Damaged or Incorrect Items Received
If your package arrives with visible carrier damage or an incorrect device model was delivered, please contact office@cellzilla.eu within 48 hours of delivery with photos of the damaged box and contents. We will issue an immediate replacement or expedited refund.
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