Warranty Policy
Every smartphone sold on CellZilla is brand-new, factory-sealed, and backed by comprehensive manufacturer coverage and European consumer rights.
Brand-New Product Guarantee
At CellZilla, we strictly sell 100% authentic, brand-new mobile smartphones in their original factory-sealed packaging.
No Refurbished or Used Devices
We do not sell pre-owned, refurbished, or open-box devices. You receive a factory-fresh unit with full official warranty eligibility from day one.
Official Manufacturer Warranty
All devices purchased through CellZilla come with full manufacturer warranty coverage starting from your date of receipt:
- Official Coverage: Your device includes the standard 1-Year Limited Warranty provided by the manufacturer (e.g., Apple, Samsung).
- EU Statutory Rights: As an EU consumer, your purchase is also protected under EU consumer protection regulations governing conformity guarantees.
- Proof of Purchase: Your order invoice acts as official proof of purchase required for any warranty service.
What is Covered under Warranty
The limited warranty protects against hardware defects and manufacturing failures under normal usage conditions, including:
- Defective internal hardware (processor, logic board, internal memory).
- Display matrix defects (unprovoked screen lines, factory dead pixels, touch responsiveness issues not caused by impact).
- Battery component failures not caused by external swelling or liquid damage.
- Speaker, microphone, or camera hardware failures resulting from production defects.
Warranty Exclusions
The warranty does not cover issues resulting from accidental damage, unauthorized modifications, or misuse:
Excluded Conditions
• Physical damage, cracked screens, bent frames, or impact drops.
• Liquid ingress, water submersion, or corrosion.
• Unauthorized repairs or third-party service center tampering.
• Software modifications, custom ROM flashing, or OS jailbreaking.
• Normal cosmetic wear and tear from daily use.
How to File a Warranty Claim
If you experience any technical issue with your brand-new device, follow these steps:
Step 1: Contact Our Support Team
Send an email to office@cellzilla.eu with your order number, device IMEI number, and a brief description/photo of the hardware issue.
Step 2: Authorized Service or Replacement
Our support team will guide you on directing the device to an Authorized Manufacturer Service Center or returning it to our facility for repair/replacement evaluation.
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